General Information

O. FILES
TERMS & CONDITIONS
DOCUMENT REF 03 / STATUS: ACTIVE / LAST REVISION 29.09.2026

These Terms & Conditions apply to purchases made through O-FILES.COM.

By placing an order, you agree to the terms applicable to your purchase. Nothing in these terms limits statutory consumer rights that cannot lawfully be excluded or restricted.

Prices are displayed in Euros (€).

Where applicable, prices include VAT. Shipping charges and any other applicable costs are shown before completion of the order.

For orders delivered outside the European Union, local duties, taxes, tariffs, or customs charges may apply unless otherwise stated at checkout.

O. FILES accepts Visa/Dankort, Visa, Mastercard, American Express, PayPal, and other payment methods displayed at checkout.

Payment may be authorised when the order is placed. The amount will normally be captured when the order is dispatched.

Different payment terms may apply to made-to-order or specially commissioned items where expressly stated before purchase.

An order confirmation is sent by email shortly after an order has been placed.

Please review the confirmation and contact STORE@O-FILES.COM promptly if any information is incorrect.

O. FILES may decline or cancel an order where payment cannot be verified, an item is unavailable, an obvious pricing or technical error has occurred, fraudulent or unlawful activity is reasonably suspected, or the quantity ordered indicates commercial resale rather than personal use.

If an order is cancelled after payment has been captured, the amount paid will be refunded to the original payment method.

Orders are normally dispatched within 1–2 business days.

Tracking information is sent by email once the order has been dispatched.

During collection launches, peak periods, public holidays, or other periods of increased demand, dispatch may take longer.

Estimated delivery times are calculated from the date of dispatch:

Denmark: 1–2 business days
Europe: 4–6 business days
Outside Europe, Standard: 6–9 business days
Outside Europe, UPS Express: 2–3 business days

Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs processing, public holidays, carrier disruption, adverse weather, or other circumstances outside the reasonable control of O. FILES.

European orders are shipped from Denmark via UPS or PostNord.

Orders outside Europe are normally shipped via UPS unless otherwise stated.

O. FILES remains responsible for the goods until they have been delivered to the customer or to a third party designated by the customer.

Where the customer independently appoints a carrier not offered by O. FILES, responsibility may transfer when the goods are handed to that carrier.

Orders delivered outside the European Union may be subject to local import duties, taxes, tariffs, or customs charges.

Unless an order is expressly stated to be sent Delivered Duty Paid (DDP), these charges are not included in the purchase price and are the responsibility of the recipient.

If a shipment is refused or left unclaimed for reasons not attributable to O. FILES, reasonable direct costs associated with returning the shipment may, where permitted by law, be deducted from the refund.

This may include return shipping and non-recoverable customs charges.

Consumers entitled to the statutory right of withdrawal may withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period begins when the customer, or a third party designated by the customer, receives the goods.

To exercise this right, the customer must notify O. FILES within the 14-day period by contacting STORE@O-FILES.COM, using the contact form on O-FILES.COM, or using the standard withdrawal form provided by O. FILES.

After notifying O. FILES, the goods must be sent back without undue delay and no later than 14 days thereafter.

Items should be returned clean, undamaged, and unworn beyond what is reasonably necessary to assess their fit, nature, and characteristics, with original tags, accessories, and packaging where reasonably possible.

If an item has been handled beyond what is necessary to inspect it, O. FILES may deduct an amount corresponding to any resulting reduction in value.

Made-to-order and personalised items are considered final sale and are excluded from the statutory right of withdrawal where the applicable legal exception applies.

Limited-edition, exclusive, and discounted items are also designated as final sale. These items are not eligible for voluntary returns or exchanges beyond the rights provided by applicable consumer law.

Final sale conditions do not affect statutory rights of withdrawal where applicable, or rights relating to defective, damaged, or non-conforming goods.

Contact STORE@O-FILES.COM or use the contact form on O-FILES.COM and include your order number and the item you wish to return or exchange. Return instructions and the applicable return address will then be provided. Returns must be sent directly to the specified return address. Packages sent to parcel shops, access points, or collection locations cannot be collected by O. FILES.

Return shipping is at the customer’s expense.

Where O. FILES provides a prepaid return label, the following return shipping cost will be deducted from the refund:

Denmark: €10
EU: €20
Rest of the World: €30

This amount represents the cost of the return shipment and is not an additional restocking fee.

Customers arranging their own return are responsible for the shipping cost directly and should use a tracked service. Proof of shipment should be retained until the return has been completed.

Refunds are issued to the original payment method. Where the statutory right of withdrawal applies, reimbursement will be made without undue delay and no later than 14 days after O. FILES receives notice of withdrawal. O. FILES may withhold reimbursement until the goods have been received or the customer has provided evidence that they have been dispatched, whichever occurs first.

Once a refund has been issued, the time required for the funds to appear may depend on the customer’s payment provider.

Exchange requests must be made within 14 days of delivery and are subject to availability.

One exchange per order is permitted. The original item must be returned before the replacement item is dispatched.

An exchange cannot be guaranteed until the returned item has been received and the requested replacement remains available.

This exchange policy does not limit statutory consumer rights.

A processing fee of €10 applies to returned orders and is deducted from the refund. The fee contributes to the inspection, administration, and processing of returned goods.

No processing fee applies to approved defective, damaged, or incorrectly supplied items.

If an item is defective, damaged, or incorrectly supplied, contact STORE@O-FILES.COM with the order number and a description of the issue. Photographs may be requested where useful for assessing the claim.

Where a claim is covered by applicable consumer law, O. FILES will bear the reasonable costs associated with returning the item.

Depending on the circumstances, the appropriate remedy may include repair, replacement, price reduction, or refund.

O. FILES makes reasonable efforts to represent products, materials, colors, textures, and proportions accurately. Minor variations may occur due to screen settings, lighting, natural materials, and handcrafted production. Such variations do not affect statutory rights where a product does not conform to its description or the purchase agreement.

O. FILES processes personal data in accordance with applicable data-protection law, including the EU General Data Protection Regulation (GDPR). Personal data may be processed where necessary to manage orders, payments, deliveries, returns, customer service, fraud prevention, legal obligations, and marketing where permitted. Information may be shared with service providers where necessary to operate the store, including payment providers, carriers, e-commerce and IT providers.

Where personal data is transferred outside the EU/EEA, appropriate legal safeguards will be used where required.

Personal data is retained only for as long as necessary for the relevant purpose or as required by law. Customers may have rights to access, correct, delete, restrict, object to, or request portability of their personal data, subject to applicable law.

Privacy-related requests may be sent to STORE@O-FILES.COM. A separate Privacy Policy and Cookie Policy may provide further information about how personal data and cookies are handled.

O. FILES takes reasonable care to ensure that information on O-FILES.COM is accurate and current.

Errors relating to availability, pricing, product information, imagery, or technical functionality may nevertheless occur and may be corrected where appropriate. Nothing in these terms excludes or limits liability or consumer rights where such exclusion or limitation would be prohibited by law.

These terms are governed by Danish law.

This choice of law does not deprive consumers of mandatory protections available under applicable consumer law. Jurisdiction is determined in accordance with applicable consumer and procedural law.

Customers are encouraged to contact STORE@O-FILES.COM first so that any complaint can be addressed directly.

O. FILES

CVR: 37955493

HESLEHØJ ALLÉ 10
2900 HELLERUP
DENMARK

Customer service:
STORE@O-FILES.COM

Contact is also available through the contact form on O-FILES.COM.