General Information

SHIPPING & EXCHANGE POLICY

ALL SHIPMENTS ARE FULLFILLED WITH A TRACKING NUMBER TO FOLLOW YOUR PACKAGE ONLINE.

YOUR ORDER WILL BE DISPATCHED WITHIN 1-2 BUSINESS DAYS FROM THE DAY THE ORDER IS PLACED.
WHEN YOU YOUR ORDER IS DISPATCHED, YOU WILL RECIEVE A SHIPPING CONFIRMATION EMAIL.
PLEASE BE AWARE THAT ALL SHIPPING OUTSIDE OF EUROPE MAY BE SUBJECT TO INTERNATIONAL CUSTOMS FEE’S AT THE RECEIVERS EXPENSE.
ALL CUSTOMERS AGREE TO PAY IN FULL FOR ALL ITEMS BEFORE SHIPMENT IS RECEIVED.

ALL ORDERS WITHIN EUROPE ARE SHIPPED FROM DENMARK, COPENHAGEN VIA POSTNORD AND OUTSIDE EUROPE ORDERS ARE SHIPPED VIA POSTNORD OR UPS. IF UPS USED THE ORDER WILL BE EXPRESS AND THE DELIVERY TIME WILL BE FASTER THAN EXPECTED, MOSTLY 2 BUSINESS DAYS.

DENMARK ORDERS WILL BE DELIVERED WITHIN 1-2 DAYS FROM THE DAY YOU RECIEVE SHIPPING CONFIRMATION.
EUROPE ORDERS WILL BE DELIVERED WITHIN 4-6 DAYS FROM THE DAY YOU RECIEVE SHIPPING CONFIRMATION.
OUTSIDE EUROPE WILL BE DELIVERED WITHIN 6-9 DAYS FROM THE DAY YOU RECIEVE SHIPPING CONFIRMATION.
EXPRESS OUTSIDE EUROPE WILL BE DELIVERED WITHIN 2-3 DAYS FROM THE DAY YOU RECIEVE SHIPPING CONFIRMATION.

SOME DELAYS MAY OCCUR DURING BUSY PERIODS, PUBLIC HOLIDAYS AND SEVERE WEATHER CONDITIONS.

EXCHANGES & RETURNS ARE PERMITTED WITHIN 14 DAYS OF DELIVERY.

EXCHANGES ONLY WITHIN 14 DAYS OF RECIEVEMENT. ONLY 1 EXCHANGE IS PERMITTED. AFTER THE EXCHANGE ALL SALES FINAL. ALL GARMENTS MUST BE IN ORIGINAL CONDITION.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.

PLEASE ENSURE YOUR PACKAGE IS SENT DIRECTLY TO OUR WAREHOUSE. WE CANNOT ACCEPT PACKAGES SENT TO DROP-OFF LOCATIONS, COLLECTION POINTS, OR ANY LOCATION WHERE SOMEONE WOULD NEED TO PICK IT UP. RETURNS MUST GO STRAIGHT TO OUR WAREHOUSE ADDRESS.

TO REQUEST AN EXCHANGE, WE REQUIRE AN EMAIL WITH WHAT YOU PURCHASED, ORDER #, ITEM RECEIVED, AND ITEM YOU WANT TO EXCHANGE FOR. WE REQUIRE ITEM FOR EXCHANGE RETURNED IN PERFECT CONDITION AND ORIGINAL PACKAGING.

IF YOU NEED TO EXCHANGE OR RETURN THE ITEM(S), SEND US AN EMAIL DIRECTLY AT STORE@O-FILES.COM OR GO TO THE CONTACT FORM SHOWED IN THE FOOTER NAVIGATION.

 

PRIVACY POLICY

ALL YOUR PERSONAL INFORMATION IS HANDLED UNDER STRICT CONFIDENCE. ACCORDINGLY, WE WILL NEVER GIVE ANY OF YOUR PERSONAL INFORMATION TO THIRD PARTIES. ALL INFORMATION IS ENCRYPTED FOR SAFETY. THE FOLLOWING OUTLINES OUR PRIVACY POLICY.

BEFORE OR AT THE TIME OF COLLECTING PERSONAL INFORMATION, WE WILL IDENTIFY THE PURPOSES FOR WHICH INFORMATION IS BEING COLLECTED.

WE WILL COLLECT PERSONAL INFORMATION BY LAWFUL AND FAIR MEANS AND, WHERE APPROPRIATE, WITH THE
KNOWLEDGE OR CONSENT OF THE INDIVIDUAL CONCERNED. WE WILL PROTECT PERSONAL INFORMATION BY REASONABLE SECURITY SAFEGUARDS AGAINST LOSS OR THEFT, AS WELL.

AS UNAUTHORIZED ACCESS, DISCLOSURE, COPYING, USE OR MODIFICATION.
WE WILL MAKE READILY AVAILABLE TO CUSTOMERS INFORMATION ABOUT OUR POLICIES AND PRACTICES RELATING TO
THE MANAGEMENT OF PERSONAL INFORMATION. 

TERMS OF SERVICE

1. PRICING
PRICES ARE SHOWN IN (€) EUROS. PRICES DO NOT INCLUDE SERVICE, PAYMENT AND DELIVERY CHARGES.

2. PAYMENT
WE ACCEPT THE FOLLOWING CREDIT- AND DEBIT CARDS. VISA DANKORT, VISA, MASTERCARD, AMERICAN EXPRESS & PAYPAL. IF YOUR CARD IS NOT SHOWN HERE, PLEASE E-MAIL STORE@O-FILES.COM OR GO TO THE CONTACT FORM SHOWED IN THE NAVIGATION.

3. ORDER CONFIRMATION
YOU WILL RECIEVE AN ORDER CONFIRMATION EMAIL SHORTLY AFTER PLACING YOUR ORDER.

 

4. DISCLAIMER
THE MATERIALS ON OUR WEB SITE ARE PROVIDED “AS IS”. WE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED,